Self-diagnosis guidelines
Having trouble with plugins and don’t know how to fix them?
Don’t worry! You can check our documentation, watch video tutorials, or contact our support team. However, many issues can be resolved on your own by following a few simple steps. Here’s how:
Update Your Website
The first step in troubleshooting any issue is to ensure everything is up to date:
- WordPress core
- Active theme
- Installed plugins (including third-party ones).
Updating your website is essential to take advantage of the latest features, security patches, and bug fixes. Often, a simple update solves many problems, and you can do it directly from the WordPress dashboard in just a few clicks.
Check Optimization Plugins (Cache)
Cache plugins are great for improving website speed, but misconfigured settings can cause issues.
To check:
- Temporarily disable all cache or optimization plugins.
- See if the issue persists.
If disabling them resolves the problem, review the settings carefully to ensure they are compatible with your configuration.
Is a Third-Party Plugin Not Working Properly?
Plugins add fantastic features to your site, but sometimes incompatibilities can arise.
How to test:
- Switch temporarily to a default WordPress theme.
- Classic Theme: Twenty Twenty-One.Block-Based Theme: Twenty Twenty-Five.
- Check the behavior of the third-party plugin.
- If the problem persists with default themes, it’s likely an issue with the plugin itself. Contact the plugin’s developer for support.
- If the plugin works correctly, it may be an incompatibility with our plugin. In this case, contact us through the support center for assistance.
Issues with WooCommerce Plugins
For third-party plugins related to WooCommerce, check compatibility with WooCommerce’s default theme: Storefront.
- With Storefront: If the issue persists, contact the plugin developer.
- No Issues: If the third-party plugin works properly with Storefront, reach out to us for personalized support.
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